

Customer
Duke Energy
Location
Matthews, NC
Highlights
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Arc Flash Risk Prevented by Fast, Safe Action
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Procedural Weakness Prompted Immediate Review
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Zero Downtime and Reinforced Safety Protocols
Unsecured Elbow Found During UG Transformer Inspection
The Challenge
The Solution
Key Benefits
- Incident Avoided Through Proper Procedure: The lineman used proper tools and safety procedures to prevent escalation.
- Hazard Identification Improved: The discovery prompted a review of recent installations and emphasized the need for final connection checks.
- Client Continuity Maintained: The issue was resolved with minimal downtime for the customer.
The Results
- Risk Contained: No injuries or equipment damage occurred.
- Lessons Captured: The event prompted reminders to crews to double-check elbow seating and to avoid overusing silicone, which may impair proper contact.
- PPE Reinforcement: The importance of wearing full PPE during UG transformer access was reiterated across teams.