Transmission Pole Failure Response: How AEP Field Teams Caught a Critical Hazard Early

Customer

AEP

Location

Mount Sterling, Ohio

Highlights

  • Snapped Pole Caught During Routine ROW Visit
  • Real-Time Hazard Isolation and Communication
  • Established a Standard for Field Empowerment

What a Snapped Transmission Pole Taught Us: Rapid Field Escalation at Mount Sterling

The Challenge

While meeting with a Right of Way (ROW) agent at a Transmission Construction Entrance (TCE), a field team member visually identified a newly installed transmission pole that had snapped. The cause was unclear, and no prior notifications had been made regarding any incidents in the area. A broken pole—especially one recently installed—posed a critical safety hazard and introduced reputational, logistical, and cost risks if left unaddressed.

The Solution

The issue was immediately escalated through the proper chain of command:
  • The observer took photographic documentation and alerted the Principal TCR and Project Manager (PM).
  • The PM escalated to Distribution for investigation and resolution.
  • Contractors were promptly contacted to assess whether they had accessed the area; they confirmed they had not.
  • A caution zone was created by placing cones around the pole, and contractors were instructed to avoid the area unless absolutely necessary until a replacement could be scheduled.

Key Benefits

  • Rapid Field Escalation: Identified and escalated the issue within the same site visit, allowing upstream teams to initiate the recovery process without delay. 
  • Site Safety Maintained: Prevented any unintentional interaction with a compromised structure by marking the hazard and limiting area access. 
  • Cross-Functional Coordination: The event required synchronized communication between ROW, TCR, PM, Distribution, and contractors—showing operational maturity across the project team. 
  • Accountability & Transparency: The team acknowledged the issue, investigated its possible cause, and documented steps for traceability. 
  • Risk Containment: By isolating the affected zone, further damage and personnel exposure were proactively mitigated.

The Results

  • No injuries or collateral damage occurred due to the failed pole. 
  • The issue was addressed through timely interdepartmental coordination, with a replacement scheduled. 
  • The case has become a learning reference for post-installation pole monitoring and ROW observation awareness. 
  • Project teams reinforced the practice of field personnel being empowered to halt or restrict site access based on real-time hazard observations.

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