

Customer
AEP
Location
Mount Sterling, Ohio
Highlights
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Snapped Pole Caught During Routine ROW Visit
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Real-Time Hazard Isolation and Communication
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Established a Standard for Field Empowerment
What a Snapped Transmission Pole Taught Us: Rapid Field Escalation at Mount Sterling
The Challenge
The Solution
- The observer took photographic documentation and alerted the Principal TCR and Project Manager (PM).
- The PM escalated to Distribution for investigation and resolution.
- Contractors were promptly contacted to assess whether they had accessed the area; they confirmed they had not.
- A caution zone was created by placing cones around the pole, and contractors were instructed to avoid the area unless absolutely necessary until a replacement could be scheduled.
Key Benefits
- Rapid Field Escalation: Identified and escalated the issue within the same site visit, allowing upstream teams to initiate the recovery process without delay.
- Site Safety Maintained: Prevented any unintentional interaction with a compromised structure by marking the hazard and limiting area access.
- Cross-Functional Coordination: The event required synchronized communication between ROW, TCR, PM, Distribution, and contractors—showing operational maturity across the project team.
- Accountability & Transparency: The team acknowledged the issue, investigated its possible cause, and documented steps for traceability.
- Risk Containment: By isolating the affected zone, further damage and personnel exposure were proactively mitigated.
The Results
- No injuries or collateral damage occurred due to the failed pole.
- The issue was addressed through timely interdepartmental coordination, with a replacement scheduled.
- The case has become a learning reference for post-installation pole monitoring and ROW observation awareness.
- Project teams reinforced the practice of field personnel being empowered to halt or restrict site access based on real-time hazard observations.