

Customer
AEP
Location
West Virginia
How AEP Leveraged Field Vigilance to Uncover a Hidden Safety Hazard
The Challenge
The Solution
Key Benefits
- Enhanced Material QA/QC: Raised awareness of the need for tighter oversight of aggregate materials from third-party vendors.
- Hazard Mitigation: Averted equipment damage and potential safety incidents through early detection and removal.
- Proactive Field Culture: Reinforced the value of field vigilance and informal walkdowns beyond formal inspections.
- Process Improvement: Triggered discussions around requiring material screening certifications or random QA checks from vendors.
The Results
- No damage or injuries occurred due to the hazard.
- Preventative material inspection protocols were introduced for future deliveries.
- The event is now cited in internal safety briefings as an example of the value of continuous vigilance—even in “low-risk” staging areas.
- It strengthened the relationship between field personnel and contractors by modeling effective, immediate corrective action.