

Customer
PEC
Location
Texas
Highlights
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Hidden Line Wear Identified Before Failure
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Utility Coordination Led to Fast Physical Mitigation
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Reinforced the Role of Vigilance Beyond Assigned Scope
Preventing a Neutral Line Failure: How Field Awareness Averted Risk on Lohman Ford Rd
The Challenge
The Solution
- Photographic Documentation: Captured high-resolution images of the conflict point between the guy wire and the neutral line.
- Utility Notification: Sent the documentation directly to PEC, the utility responsible for line maintenance.
- Field Engineering Insight: Provided context on pole positioning and suspected design or structural shift that may have contributed to the issue.
Key Benefits
- Hazard Prevention: By catching the wear early, the team prevented a likely failure of the neutral conductor.
- Rapid Response Coordination: Utility action was taken within days, minimizing exposure to potential public or operational risks.
- Design Feedback Loop: Highlighted the need for clearer clearance standards and long-term monitoring in design and pole placement.
- Culture of Vigilance: Reinforced the principle that field crews should observe beyond task-specific data to identify hidden risks.
The Results
- No Service Interruptions or Injuries: The intervention prevented both service disruptions and any downstream safety incidents.
- Corrective Action Executed: An insulator was installed to physically separate the two components, restoring compliance.
- Process Awareness Elevated: The event has been shared as a learning moment across field teams, emphasizing clearance checks as part of all field data collection.