Customer
AEP
Location
West Virginia
Highlights
-
Security Breach Averted Through Immediate Field Action -
Reinforcement of Physical Security Culture Across Teams -
Proactive Measures Under Evaluation for Future Prevention
Reinforcing Access Control Protocols at Substations
The Challenge
During a routine site visit, a TCR observed that the exterior gate to a substation had been left open by a contractor actively working inside the facility. The unsecured gate posed a serious security and safety risk, potentially allowing for:
- Unauthorized access to critical infrastructure
- Injury or liability involving members of the public
- Violation of AEP’s physical security protocols
- Disruption of ongoing project activities
The Solution
- The issue was addressed immediately on-site with both the contractor and station personnel present.
- The gate was promptly closed and secured to eliminate the vulnerability.
- A site-wide reminder was issued to all staff and contractors about proper access control procedures and the importance of closing gates when not actively in use.
- The event triggered a renewed emphasis on conducting periodic compliance checks related to physical security at similar locations.
Key Benefits
- Risk Avoidance: Prevented potential security breach or public exposure to high-voltage equipment.
- Behavior Reinforcement: Delivered a clear reminder to all site personnel about their role in maintaining a secure perimeter.
- Operational Integrity: Maintained trust and procedural discipline at a high-value asset site.
- Preventative Culture: Reinforced the importance of treating security with the same rigor as safety.
The Results
- No unauthorized access or incidents occurred due to the oversight.
- AEP used the event as a teachable moment across field teams and contractors.
- The issue has led to consideration of additional signage, physical reminders, or access audits at similar substations.
Linkedin
