

Customer
Duke Energy
Location
Charlotte, NC
Highlights
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Averted Public Safety Incident through Early Field Detection
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Effective Cross-Functional Escalation and Resolution
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Institutional Learning & Field Vigilance Reinforcement
Preventing Public Safety Hazards in Underground Service Work
The Challenge
The Solution
- The site lead notified the design engineer, who created a work order for repair and proper enclosure.
- The hazard was flagged and temporarily monitored to prevent public contact.
- The situation was logged as a preventable near miss and circulated internally to highlight the importance of field-level awareness.
Key Benefits
- Public Safety Protection: Prevented potential electrocution or liability from an easily accessible energized cable.
- Rapid Hazard Escalation: Demonstrated how early detection and cross-functional communication lead to immediate corrective action.
- Vigilance Reinforcement: Reinforced the expectation that all field personnel—not just safety inspectors—must constantly assess for emerging risks.
- Process Feedback Loop: Prompted discussion on how post-impact checks and AGP reinstallation protocols could be improved.
The Results
- The open service was documented and scheduled for repair before any incidents occurred.
- This event is now used as a training reference for near-miss prevention and public-facing field hazard detection.
- The case reinforces Duke Energy and Think Power Solutions’ commitment to a proactive EHS culture and zero-incident field practices.