

Customer
AEP
Location
Sardinia, Ohio
Highlights
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Prevented Fiber Seal Failures Before They Happened
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Improved Crew Efficiency Through Material Organization
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Now a Model for QA in Routine Utility Work
How Our Field Team Prevented Fiber Seal Failures Through Proactive Grommet Verification
The Challenge
The Solution
- Verified each grommet’s size against cable OD.
- Reiterated the importance of double-checking size matches before installing.
- Recommended organizing and labeling grommets by size to minimize confusion and reduce human error in high-paced environments.
Key Benefits
- Improved Installation Accuracy: Ensured precise fit of grommets to fiber cable OD, reducing long-term maintenance risk.
- Material Organization: Implemented on-site practices that streamlined installation efficiency and reduced cognitive load on the crew.
- Specification Compliance: Maintained adherence to both manufacturer and customer requirements, ensuring system performance and durability.
- Issue Prevention: Eliminated potential installation failures before they occurred, protecting downstream project timelines and quality.
The Results
- No rework or installation failures occurred due to incorrect grommets.
- Enhanced field crew awareness of subtle material fitment issues.
- Practices established during this event are now being considered for standardization on future fiber installation jobs.
- Reinforced a culture of proactive quality assurance even in low-risk installation steps.