Customer
Duke Energy
Location
Simpsonville, SC
Highlights
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Energized Hazard Prevented in Public Natural Area
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Field Awareness & STAR Protocol in Action
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Proactive Response to Terrain-Based Infrastructure Threats
Preventing Energized Conductor Exposure in Washed-Out Terrain
The Challenge
- Electrical hazard to the public or wildlife
- Potential conductor damage from environmental exposure
- Service disruption or energized faults in the event of physical contact
The Solution
- Stopped work and escalated the issue
- Reported the exposed wire to the appropriate utility contacts
- Provided the location and hazard details so the issue could be remediated
Key Benefits
- Mitigated a high-risk public safety threat in a natural, unprotected setting
- Demonstrated the importance of STAR protocol (Stop, Think, Act, Review)
- Reinforced the value of inspection crews as hazard spotters, not just task executors
- Prevented environmental damage escalation before the next rain or flood event worsened exposure
The Results
- No incident occurred, and the exposed conductor was reported for remediation
- The event was documented as a model case of situational awareness and early reporting